kingnovel Chapter 440 Compensation of multiple of the original price
Chapter 440 Compensation of multiple of the original price
"The appointment time is 10:30, you're here so early. I'll take you to the lounge, you sit down and have some snacks. Our designers won't be on duty until 9:30, so you'll have to wait a while." The female employee said gently.
Woman: "I have plenty of time, I can wait. I didn't make it clear on the phone yesterday, but I want to find one of your popular designers to customize jewelry for me."
The female employee was surprised and then looked at Yan Nuo.
Yan Nuo smiled, "I am a hot-selling designer."
"You?" The middle-aged woman raised her eyebrows. "They just called you Mr. Yan. You are the leader of this company, right? And also the chief designer?"
"Yes." Yan Nuo responded. As soon as he finished speaking, they arrived on the second floor. Yan Nuo stretched out his hand and made a gesture of invitation, "It's fate. Now you don't have to wait."
The middle-aged woman nodded slightly, walked out of the elevator, and said to Yan Nuo who was walking side by side with her: "The appointment time is half past ten, don't you want to follow the rules and regulations?"
"Customers are God," Yan Nuo said. The system must be followed, but it requires employees to follow it. As for customers, it is another matter. From the customer's perspective, if you come to the jewelry customization company early and ask the customer to wait for an hour and a half even though the popular designer is here, the customer will feel uncomfortable if you ignore it.
Consumers determine the tone and grade of a brand. Yan Nuo would never allow the company to leave a bad impression on customers just after moving back to Jinghai.
"I'm just an ordinary jewelry lover. The gems I brought are worth $60,000. Please don't treat me like a lady. The customization fee is too high and I can't afford it." said the woman.
The female employee in charge of reception frowned.
Yan Nuo smiled, "The company has a strict and clear hierarchy for jewelry customization fees. Please sit down first and I will introduce you to the hierarchy of customization fees. In addition, there will be a clear expense statement for each step of your jewelry customization. We will never deceive you."
"Really? I'd like to hear more about it!" The woman curled the corners of her lips.
"What would you like to drink, Miss Xu? I have black tea, green tea, Longjing tea, coffee, and milk." Yan Nuo asked after the woman sat on the sofa after entering the lounge.
"Just give me a cup of warm water." The woman replied in a very health-conscious manner.
Yan Nuo looked at Shan Shan and said, "Go and get ready."
Shanshan nodded and went out to prepare. Soon, Shanshan and another colleague came in, one bringing boiled water and the other bringing various fruits and snacks.
After Ms. Xu drank the water, Yan Nuo picked up a booklet from the bookshelf and handed it to her. "This is the cost regulations for jewelry customization. There are seven levels in total, and each level corresponds to the price of gemstones. Your gemstone is worth 60,000 yuan, which is within the sixth level. The customization fee includes design fee, version fee, mold filling fee, material fee, inlay fee, modification fee, and manufacturing fee. These fees are also divided into levels. The design fee depends on the level of the designer you choose and the design style. The more complex the design, the higher the fee. After the design drawings come out, we will introduce to you which level each inlay process belongs to. Then you will know how much the total cost is. These will be determined before the version is started. If you see anything you don’t understand, I will explain it to you."
"I just want to know, will your company replace my gems?" Ms. Xu looked worried.
Yan Nuo shook his head. "Absolutely not. When you decide to order custom jewelry from our company, we will have a professional jewelry appraiser appraise your jewelry, and then sign a contract. After delivery, you can take your jewelry to an external appraisal agency for appraisal. If it is different from the previous one, we will compensate you ten times the original price of your jewelry."